Note: In the coming weeks the Mississippi Division of Medicaid website will have a new look. The purpose of the website redesign is to help users find information more easily, provide more resources and refresh our look. Please continue to visit medicaid.ms.gov.
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Home   Employment Opportunities at the Mississippi Division of Medicaid     DOM Employees Mailbox
Contact Guide

To contact the main switch board at the Division of Medicaid, call:

  • Toll-free (800) 421-2408

  • Local (601) 359-6050
To submit a question or to report problems with our web site, please click here

If you need more specific information or have questions, use the list below alphabetized by Topic / Issue to locate the appropriate DOM contact.


Topic / IssueContact Name/Number
AccountingGia Allen - 601-359-6111
Acute Freestanding Psychiatric FacilitiesChristina Delgado - 601-359-6122 or Kim Sartin Holloway - 601-359-6630
Address ChangeXerox State Healthcare - 601-206-2900 or Toll Free: 1-800-884-3222
Administrative CodeMargaret Wilson - 601-359-5241
Am I Eligible?Medicaid Regional Offices or Bureau of Enrollment - 601-576-4111
AmbulanceKimberly Funchess - 601-359-9571
Ambulatory Surgical CnetersKimberly Funchess - 601-359-9571
Annual Physical Exams601-359-6150
Apply or Re Apply for MedicaidMedicaid Regional Offices
Apply or Re Apply for TANF or Food StampsDept. of Human Services (DHS) - 601-359-4500 or Toll Free - 1-800-345-6347
Assisted Living Waiver Provider Enrollment601-359-6141
Beneficiaries who owe Medicaid moneyProgram Integrity - 601-576-4162 or Toll Free - 1-800-880-5920
Beneficiary Appeals - EnrollmentLouise Mack - 601-359-6085
Beneficiary Appeals - Medical ServicesSabrina Hogue - 601-359-6088
BillingXerox State Healthcare - 601-206-2900 or Toll Free - 1-800-884-3222
Bridge to IndependenceChuck Terry or Jennifer Fulcher - 601-359-5241
BudgetingTracey Gwin - 601-359-3904
Buy-InBillie Dunn / TPL - 601-359-6095
Card (Haven't received Medicaid card, need a replacement)Xerox State Healthcare - 601-206-2900 or Toll Free - 1-800-884-3222
Case Mix Hotline601-359-5191
Checks not received (beneficiaries)Refer to Social Security - 1-800-772-1213.
CHIP (Children's Health Insurance Program)601-576-4111
ChiropractorsMedical Services - 601-359-6150
Civil Rights QuestionsProvider and Beneficiary Relations - 601-359-6133
Claims over 12 months old that have not been paidToll Free - 1-800-884-3222
Coding, Fee Schedules, Utilization ReviewMarilyn Dickerson - 601-359-9132 or Shellie Squires - 601-359-9138
Community Mental Health Centers (CMHC)Kimberly Sartin Holloway - 601-359-6630 or Christina Delgado - 601-359-6122
Complaints Regarding a Regional Office.Alex Dennery, Bureau of Enrollment - 601-576-4111
Compliance and Financial Review601-576-5941
Contract Monitoring AuditsStanley Harris - 601-576-5956
Crossover FormsXerox State Healthcare - 601-206-2900 or Toll Free - 1-800-884-3222
Death of a SSI BeneficiarySocial Security - 1-800-772-1213
Death of Beneficiaries under programs for Families, Children or Pregnant Women or for non-SSI Medicaid or Aged / Disabled Beneficiaries or Nursing Home residents:Medicaid Regional Offices or Bureau of Enrollment - 601-576-4111
Deferred Compensation(601) 364-9350 or (800) 846-4551
Dental ServicesBertha Williams - 601-359-5139 or LaToya Hamilton - 601-359-6307
Department of EducationDonna White - 601-359-5238 or Kegila Lyles - 601-359-5128
DialysisMedical Services - 601-359-6150
Dialysis Reimbursement Kimsey Whipps - 601-359-4040
Direct Deposit (providers)Xerox State Healthcare - 601-206-2983 or Toll Free - 1-800-884-3222
Disabled Children - Eligibility Questions or IssuesMedicaid Regional Offices or Bureau of Enrollment - 601-576-4111
Discrimination complaints from beneficiaries or providersProvider and Beneficiary Relations - 601-359-6133
Discrimination Complaints from DOM staffJanie Simpson - 601-359-6073
Disproportionate Share Hospital Program (DSH)Reimbursement - 601-359-5186
DOM EmploymentCheryl Cain - 601-359-6397
Drug QuestionsPharmacy Staff - 601-359-5253
Drug Rebate Calls/QuestionsXerox State Healthcare - 1-800-884-3222
Drugs in a Physician OfficeChristy Lyles - 601-359-5570
Durable Medical Equipment (DME) & Medical SuppliesFallon Brewster - 601-359-9136
Early Intervention/ Targeted Case ManagementTemikia Stone - 601-359-9897
Elderly and Disabled Waiver Provider Enrollment (Adult Day Care, Personal Care Services and In-Home Respite)Tonza DeBerry - 601-359-6051
Electronic Submission of Claims (ESC)Xerox State Healthcare - 601-206-2900 or Toll Free - 1-800-884-3222
Electronic Transfer of Funds (ETF)Xerox State Healthcare - 601-206-2900 or Toll Free - 1-800-884-3222
Emergency Medicaid Card Certification for SSI BeneficiariesBureau of Enrollment - 601-576-4111
Emergency Medical Services for ImmigrantsBureau of Enrollment - 601-576-4111
Employment Verification or InquiriesVivian Jackson - 601-359-6072 or Victoria Patton: 601-359-6533
Estate RecoveryThea Gates - 601-359-6829
Eyeglasses/Contacts/Vision ServicesFallon Brewster - 601-359-9136
Family Planning Waiver Application QuestionsContact appropriate Medicaid Regional Office
Family Planning Waiver Program QuestionsContact appropriate Medicaid Regional Office
Federally Qualified Health Center (FQHC)Kimberly Funchess - 601-359-9571
Fee SchedulesMarilyn Dickerson - 601-359-9132
Feeding Assistants ProgramMelinda Blum - 601-359-6081
Finance & AdministrationMargaret King Deputy Administrator for Finance - 601-359-6155
Financial ReportingPhil Allen - 601-359-9561
Food StampsDept. of Human Services (DHS) - 601-359-4500 or Toll Free - 1-800-345-6347
Former SSI Recipients – Medicaid Eligibility Questions or IssuesMedicaid Regional Offices or Bureau of Enrollment - 601-576-4111
FQHC - Mental Health ServicesMichele Bates - 601-359-9515 or Laureta Cameron - 601-359-6194
FQHC ReimbursementKimsey Whipps - 601-359-4040
Fraud - Reporting beneficiary or provider fraudProgram Integrity - 601-576-4162
Health Systems of Mississippi601-352-6353
Hearing AidsFallon Brewster - 601-359-9136
Home & Community Based Services/WaiversFor waiver client issues - 601-359-6141
Home HealthFallon Brewster - 601-359-9136
Home Health ReimbursementPamela Taylor - 601-359-3907
HospiceJay Horton - 601-359-9544
Hospice ReimbursementT.J. Walker - 601-359-6827
Hospital InpatientKimberly Funchess - 601-359-9571
Hospital OutpatientKimberly Funchess - 601-359-9571
Hospital Outpatient- Mental Health ServicesKim Sartin Holloway - 601-359-6630 or Michele Bates - 601-359-9515
Hospital Rates/Reimbursements Institutional Rate Setting/Reimbursement. (rates of reimbursement for institutions: hospitals, home health, FQHCs, RHCs, MSDH clinics, nursing facilities, ICF/MRs, PRTFs, Hospices and Swing Bed Facilities.)Reimbursement - 601-359-6046
ICD-9 CodesMarilyn Dickerson - 601-359-9132
Indian HealthKimberly Funchess - 601-359-9571
Insurance - Providers to report existence or termination of beneficiaries private insuranceDarlene Branson - 601-359-6082
Intellectual Disabilities/Developmental Disabilities (ID/DD) WaiverLaureta Cameron - 601-359-6194 or Christal Ford - 601-359-3546
Intermediate Care Facility for the Mentally Retarded (ICF/MR)Patricia Holton - 601-359-5191
Laboratory ServicesMedical Services - 601-359-6150
Lead Poisoning and PreventionElizabeth Lynch - 601-359-6293
Legal Counsel for Medicaid601-359-6119 or 601-359-5747
Liens/SubrogationsThird Party Recovery - 601-359-6095
Long Term Care Cost Report AuditsLouanne Holman - 601-576-5950
Long Term Care Pre-Admission Screening (PAS) - HCBS/Waivers601-359-6141
Long Term Care Pre-Admission Screening (PAS) - Nursing FacilityGay Gibson - 601-359-9529
Lost or Stolen Medicaid CardXerox State Healthcare - 601-206-2900 or Toll Free - 1-800-884-3222
Mailing List for BulletinsXerox State Healthcare - 601-206-2900 or Toll Free - 1-800-884-3222
Meals on WheelsCity of Jackson - 368-7042
Media Calls (radio, TV, reporters)Erin Barham - 601-359-5773
Medicaid Card: haven't received, denied, cut off or received letterXerox State Healthcare- 601-206-2900 or Toll Free - 1-800-884-3222
Medicaid Eligibility Quality Control Division (MEQC)Pat Terry - 601-576-4118
Medicaid for families, Children or Pregnant WomenContact the appropriate Medicaid Regional Office
Medical Procedure CodesMarilyn Dickerson - 601-359-9132
Medical Review Division (MRD)Tammy Bailey - 601-576-4137
Medical Services601-359-6150
Medicare Premiums Paid by MedicaidBillie Dunn / TPL - 601-359-6095
Medicare Savings Programs: QMB, SLMB, QIMedicaid Regional Offices or Bureau of Enrollment - 601-576-4111
Mental Health ProgramsMain - 601-359-9545
Mississippi Cool Kids (formerly EPSDT) Expanded Services601-359-6150
Mississippi Cool Kids (formerly EPSDT) ScreeningsCindy Johns or Shanda Boarden - 601-359-5125.
Mississippi Cool Kids(formerly EPSDT) School Health Related ServicesMedical Services - 601-359-6150
Mississippi Department of HealthKimberly Funchess - 601-359-9571
Mississippi State Medical Association601-354-5433
MississippiCANBureau of Coordinated Care - 601-359-3789
MMIS (Medicaid Management Information System)Rita Rutland - 601-576-4147
MYPACMain - 601-359-9536
Non-Emergency Transportation (NET) for Medicaid BeneficiariesLogistiCare Solutions, LLC - 1-866-331-6004
Nurse PractitionersMedical Services - 601-359-6150
Nursing Home / Beneficiary EligibilityMedicaid Regional Offices
Nursing Home / MDS Forms / Questions601-359-5191
Nursing Home /Nurse Aide TrainingMelinda Blum - 601-359-6081
Nursing Home Assessment (bed tax)Lucreta Tribune - 601-359-6102 or Shedrick Joiner - 601-359-6102
Nursing Home Beneficiary Care or Provider ProblemsPatricia Holton - 601-359-5191
Nursing Home Enforcement Remedies & PenaltiesPatricia Holton - 601-359-5191
Nursing Home Rates/ReimbursementRobert Carter - 601-359-4006
Occupational Therapy for Adults (21 & over)Medical Services - 601-359-6150
Occupational Therapy for Children (Ages 0-21)Temikia Stone - 601-359-9897
Office Visits remaining on cardXerox State Health Care - 601-206-2900 or Toll Free - 1-800-884-3222
Order Claim formsOrder from Printer OR State Medical Association - 601-354-5433
Orthotics/ ProstheticsFallon Brewster - 601-359-9136
Payments to Division of Medicaid (by beneficiaries)Third Party Recovery - 601-359-6095
Payroll (employees)Vivian Jackson - 601-359-6072
Perinatal High Risk Management / Infant Services System(PHRM/ISS)Geraldine Bethley - 601-359-9600 or Christy Lyle - 601-359-5570
Pharmacy callsPharmacy Bureau - 601-359-5253. Director: Judith Clark
Pharmacy PA Unit877-537-0722
Physical Therapy for Adults (21 & over)Medical Services - 601-359-6150
Physical Therapy for Children (Ages 0-21)Temikia Stone - 601-359-9897
Physician AssistantsMedical Services - 601-359-6150
Physician ServicesMedical Services - 601-359-6150
PodiatristsMedical Services - 601-359-6150
Policy DivisionKristi Plotner - 601-359-6698
Pre certification for HospitalHealth Systems of Mississippi (HSM) - 601-352-6353
Pre-Admission Screening and Resident Review Program (PASRR)Michele Bates: 601-359-9515. Christal Ford: 601-359-3546
Prior Authorization / Air AmbulanceKimberly Funchess - 601-359-9571
Prior Authorization / Extended Visits for ChildrenStacey Bogan - 601-359-2046 or Elizabeth Lynch - 601-359-6293
Prior Authorization / EyeglassesFallon Brewster - 601-359-9136
Prior Authorization / Hearing AidsFallon Brewster - 601-359-9136
Prior Authorization / Psych Evals for ChildrenChristina Delgado - 601-359-6122 or Christal Ford - 601-359-3546
Prior Authorization/ Plans of Care for Extended Visits for Children (Ages 0-21)Stacey Bogan - 601-359-2046 or Elizabeth Lynch - 601-359-6293
Prior Authorizations / DentalLaToya Hamilton - 601-359-6307 or Bertha Williams - 601-359-5139
Privacy OfficerTara Pattie - 601-359-9501
Private Duty NursingMedical Services - 601-359-6150
Program IntegrityOtis Washington, Jr.- 601-576-4135 or Administrative Assistant, Emma L. Redding: 601-576-4129
Provider AgreementXerox State Healthcare - 601-206-2900 or Toll Free - 1-800-884-3222
Provider AppealsShirley Liberto - 601-359-9152
Provider checking eligibility of patientXerox State Healthcare - 601-206-2900 or Toll Free - 1-800-884-3222
Provider Enrollment Concerns / Complaints (Only after ACS has been notified)601-359-6133. Xerox State Healthcare - 601-206-2900 or Toll Free - 1-800-884-3222.
Provider Enrollment NumbersXerox State Healthcare - 601-206-2900 or Toll Free - 1-800-884-3222
Providers with questionsXerox State Healthcare - 601-206-2900 or Toll Free - 1-800-884-3222
PS&RCharissa Wilson - 601-359-1377
Psychiatric Residential Treatment Facilities (PRTF)Kimberly Sartin Holloway - 601-359-6630 or Christina Delgado - 601-359-6122
Psychiatric Services by Physician or Nurse PractitionerChristina Delgado - 601-359-6122 or Michele Bates - 601-359-9515
Psychiatric Units at General Hospitals Including In-Patient DetoxChristal Ford - 601-359-3546 or Kim Sartin Holloway - 601-359-6630
QMBBureau of Enrollment - 601-576-4111
Radiology ServicesMedical Services - 601-359-6150
Received letter stating not eligible for SSI but may be eligible for MedicaidMedicaid Regional Offices or Bureau of Enrollment - 601-576-4111
Reporting Fraudulent ClaimsToll Free 1-800-880-5920
Requests for information or other data requests or MMIS file requestsVicky Donaho - 601-359-6398
Requirements for becoming a Rural Health Clinic ProviderMississippi State Dept. of Health - 601-354-7300
Retroactive BenefitsMedicaid Regional Offices or Bureau of Enrollment - 601-576-4111
Rural Health ClinicsKimberly Funchess - 601-359-9571
Rural Health Clinics - ReimbursementKimsey Whipps - 601-359-4040
Rural Health Clinics – Mental Health ServicesMichele Bates - 601-359-9515 or Laureta Cameron - 601-359-6194
Social Security AdministrationContact the appropriate Social Security Regional Office
Speech Therapy for Adults (21 & over)Pamela Wolfe - 601-359-9136
Speech Therapy for Children (Ages 0-21)Temikia Stone - 601-359-9897
SSI Check not receivedSocial Security - 1-800-772-1213.
State Plan AmendmentsMargaret Wilson - 601-359-5241
Status of ClaimsXerox State Healthcare - 601-206-2900 or Toll Free - 1-800-884-3222
Swing BedKimberly Funchess - 601-359-9571
System ManagerRita Rutland - 601-576-4147
TANFDept. of Human Services (DHS) - 601-359-4500 or Toll Free - 1-800-345-6347
Third Party Recovery (TPL)Margaret Robinson - 601-359-4154
Training Room (Suite 804)601-359-6192
TransplantsGeraldine Bethley - 601-359-9600 or Janie P. Hobbs - 601-359-5535
TrustsEvelyn May, Bureau of Enrollment - 601-576-4111
Unpaid Hospital / Medical BillsProvider and Beneficiary Relations - 601-359-6133
Verify employmentVivian Jackson - 601-359-6072 or Victoria Patton - 601-359-6533
Verify Medicaid EligibilityXerox State Healthcare - 601-206-2900 or Toll Free - 1-800-884-3222
Waivers - Home & Community BasedHCBS Division - 601-359-6141
Wellness ProgramRachel Shinard - 601-359-6640
Worker's CompensationRachel Shinard - 601-359-6640
Xerox State Healthcare Complaints (from providers)Provider Relations - Loretta Green - 601-359-3696

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Sillers Building, 550 High Street Suite 1000, Jackson, MS 39201-1399
telephone: 601-359-6050 or toll free: 1-800-421-2408