| Topic / Issue | Contact Name/Number |
| ACS Complaints (from providers) | Provider Relations |
| Address Change | ACS: 601-206-2900 or Toll Free: 1-800-884-3222 |
| Am I Eligible? | Eligibility Division: 601-576-4111 or Regional Office |
| Ambulance | Pamela Wolfe: 601-359-9136 |
| Ambulatory Surgical Cneters | Kimberly Funchess: 601-359-9571 |
| Annual Physical Exams | Shanda Boarden: 601-359-5219 |
| Annual Reports | Francis Rullan: 601-359-6078 |
| Apply or Re Apply for Medicaid | Medicaid Regional Offices |
| Apply or Re Apply for TANF or Food Stamps | Dept. of Human Services (DHS): 601-359-4500 or Toll Free: 1-800-345-6347 |
| Assisted Living Waiver Provider Enrollment | Suzanne Houck: 601-359-4100 |
| Attorneys | 601-359-6119 |
| Beneficiaries who owe Medicaid money | Program Integrity: 601-576-4162 or Toll Free: 1-800-880-5920. |
| Beneficiary Appeals | Valerie Henry: 601-576-4169 |
| Billing | ACS: 601-206-2900 or Toll Free: 1-800-884-3222 |
| Budgeting | Director - Bob Pilgrim: 601-359-6062 |
| Buy-In | Billie Dunn / TPL: 601-359-6095 |
| Card (Haven't received Medicaid card, need a replacement) | ACS: 601-206-2900 or Toll Free: 1-800-884-3222 |
| Care Management | Roxanne Coulter: 601-359-9130 |
| Case Mix Hotline | 601-359-5191 |
| Checks not received (beneficiaries) | Refer to Social Security - 1-800-772-1213. |
| CHIP (Children's Health Insurance Program) | 601-576-4111 |
| Chiropractors | Temikia Stone: 601-359-5168 |
| Civil Rights Questions | Provider Beneficiary Relations: 601-359-6133 |
| Claims over 12 months old that have not been paid | Toll Free: 1-800-884-3222 |
| Community Mental Health Centers | Kimberly Sartin: 601-359-6630 |
| COMPLAINTS - Beneficiary complaints against Regional Office. | Alex Dennery: 601-576-4111 |
| Compliance and Financial Review | 601-576-5941 |
| Crossover Forms | ACS: 601-206-2900 or Toll Free: 1-800-884-3222 |
| Death of a SSI Beneficiary | Social Security - 1-800-772-1213 |
| Death of Beneficiaries under programs for Families, Children or Pregnant Women or for non-SSI Medicaid or Aged / Disabled Beneficiaries or Nursing Home residents: | Contact appropriate Medicaid Regional Office OR Bureau of Eligibility - 601-576-4111 |
| Deferred Compensation | (601) 364-9350 or (800) 846-4551 |
| Dental Services | Bertha Williams: 601-359-5139 or LaToya Hamilton: 601-359-6307 |
| Dialysis | Kimberley Funchess: 601-359-9571 |
| Direct Deposit (providers) | ACS: 601-206-2983 or Toll Free: 1-800-884-3222 |
| Disabled Children | Eligibility Division: 601-576-4111 or Contact the appropriate Medicaid Regional Office. |
| Discrimination complaints from beneficiaries or providers | Provider / Beneficiary Relations: 601-359-6133 |
| Discrimination Complaints from DOM staff | Janie Simpson: 601-359-6073 |
| Disease Management | Roxanne Coulter: 601-359-9130 |
| Disproportionate Share Hospital Program (DSH) | Reimbursement - 601-359-5186 |
| DOM Employment | Jennifer Washington: 601-359-5079 |
| DOM PA Unit | 877-537-0722 |
| Drug Questions | Pharmacy Staff: 601-359-5253 |
| Drug Rebate Calls/Questions | (ACS) 1-800-884-3222 |
| Drugs in a Physician Office | Pamela Wolfe: 601-359-9136 |
| Durable Medical Equipment (DME) & Medical Supplies | Pamela Wolfe: 601- 359-9136 |
| Elderly and Disabled Waiver Provider Enrollment (Adult Day Care, Escorted Transportation, Homemaker and In-Home Respite) | Tonza DeBerry: 601-359-6051 |
| Electronic Submission of Claims (ESC) | ACS: 601-206-2900 or Toll Free: 1-800-884-3222 |
| Electronic Transfer of Funds (ETF) | Bertha Logan: 601-359-6097 |
| Emergency Medicaid Card Certification for SSI Beneficiaries | Eligibility Bureau: 601-576-4111 |
| Emergency Medical Services for Immigrants | Eligibility Bureau: 601-576-4111 |
| Employment Verification or Inquiries | Vickie Robinson: 601-359-6072 or Shirley Washington: 601-359-6116. |
| Estate Recovery | Thea Gates: 601-359-6829 or Jean Trim: 601-359-6107. |
| Extend Services (if beneficiary is under age 21) | 601-359-6150 |
| Eyeglasses/Contacts/Vision Services | Pam Wolfe: 601-359-9136 |
| Fee Schedules | Marilyn Dickerson: 601-359-9132 |
| Finance & Administration | CFO - David Maatallah. Director - Rudy Ware - 601-359-6115 |
| Food Stamps | Dept. of Human Services (DHS): 601-359-4500 or Toll Free: 1-800-345-6347 |
| FQHC | Kimberly Funchess: 601-359-9571 |
| FQHC Reimbursement | Kimsey Whipps: 601-359-4040 |
| Fraud - Reporting beneficiary or provider fraud | Program Integrity: 601-576-4162 or |
| Health Systems of Mississippi | 601-352-6353 |
| Hearing Aids | Charleston Green: 601-359-3401 |
| Home & Community Based Services/Waivers | For waiver client issues: 601-359-6141 |
| Home Health | Pamela Wolfe: 601-359-9136 |
| Home Health Reimbursement | Pamela Taylor: 601-359-3907 |
| Hospice | Jay Horton: 601-359-9544 |
| Hospital Inpatient | Kimberly Funchess: 601-359-9571 |
| Hospital Outpatient | Kimberly Funchess: 601-359-9571 |
| Hospital Rates/Reimbursements Institutional Rate Setting/Reimbursement. (rates of reimbursement for institutions: hospitals, home health, FQHCs, RHCs, MSDH clinics, nursing facilities, ICF/MRs, PRTFs, Hospices and Swing Bed Facilities.) | Reimbursement - 601-359-6046 |
| ICD-9 Codes | Marilyn Dickerson: 601-359-9132 |
| Indian Health | Kimberly Funchess: 601-359-9571 |
| Insurance - Providers to report existence or termination of beneficiaries private insurance | Darlene Branson: 601-359-6082 |
| Intellectual Disabilities/Developmental Disabilities (ID/DD) Waiver | Laureta Cameron: 601-359-6194 |
| Intermediate Care Facility for the Mentally Retarded (ICF/MR) | Patricia Holton: 601-359-5191 |
| Investigations Division | Otis Washington: 601-576-4135 |
| Laboratory Services | Temikia Stone: 601-359-5168 |
| Legal Counsel for Medicaid | 601-359-6118 |
| Liens/Subrogations | Third Party Recovery: 601-359-6095 |
| Long Term Care Alternatives | Sandra Bracey: 601-359-9549 |
| Long Term Care Pre-Admission Screening (PAS) - HCBS/Waivers | 601-359-6141 |
| Long Term Care Pre-Admission Screening (PAS) - Nursing Facility | Gay Gibson: 601-359-9529 |
| Lost or Stolen Medicaid Card | ACS: 601-206-2900 or Toll Free: 1-800-884-3222 |
| Mailing List for Bulletins | ACS: 601-206-2900 or Toll Free: 1-800-884-3222 |
| Meals on Wheels | City of Jackson: 368-7042 |
| Media Calls (radio, TV, reporters) | Francis Rullan: 601-359-6078 |
| Medicaid Card: haven't received, denied, cut off or received letter | ACS: 601-206-2900 or Toll Free: 1-800-884-3222 |
| Medicaid Eligibility Quality Control Division (MEQC) | Pat Terry: 601-576-4118 |
| Medicaid for families, Children or Pregnant Women | Contact the appropriate Medicaid Regional Office |
| Medical Procedure Codes | Marilyn Dickerson: 601-359-9132 |
| Medical Review Division (MRD) | Tammy Bailey: 601-576-4137 |
| Medical Services | 601-359-5683 |
| Medicare Premiums Paid by Medicaid | Billie Dunn / TPL: 601-359-6095 |
| Mental Health Programs | Main: 601-359-9545 |
| Mississippi Cool Kids (formerly EPSDT) Expanded Services | 601-359-6150 |
| Mississippi Cool Kids (formerly EPSDT) Screenings | Elizabeth Lynch: 601-359-6293. Rene Morgan: 601-359-6088. Cindy Johns: 601-359-5125. |
| Mississippi Cool Kids(formerly EPSDT) School Health Related Services | 601-359-6150 |
| Mississippi Department of Health | Kimberly Funchess: 601-359-9571 |
| Mississippi State Medical Association | 354-5433 |
| MMIS (Medicaid Management Information System) | Rita Rutland: (601)576-4147 |
| MYPAC | Main: 601-359-9536 |
| Non-Emergency Transportation (NET) for Medicaid Beneficiaries | LogistiCare Solutions, LLC: 1-866-331-6004 |
| Nurse Practitioners | Temikia Stone: 601-359-5168 |
| Nursing Home / Beneficiary Eligibility or Nursing Home List | Medicaid Regional Offices |
| Nursing Home / MDS Forms / Questions | 601-359-5191 |
| Nursing Home /Nurse Aide Training | Melinda Blum: 601-359-6081 |
| Nursing Home Assessment (bed tax) | Debbie Hankins: 601-359-6097. Tinita McCann: 601-359-3833. |
| Nursing Home Beneficiary Care or Provider Problems | Patricia Holton: 601-359-5191 |
| Nursing Home Enforcement Remedies & Penalties | Patricia Holton: 601-359-5191 |
| Nursing Home Rates/Reimbursement | 601-359-6046 or 601-359-6155 |
| Occupation Therapy for Children (Ages 0-21) | Expanded Mississippi Cool Kids Services 601-359-6150 |
| Occupational Therapy for Adults (21 & over) | Pamela Wolfe: 601-359-9136 |
| Office Visits remaining on card | ACS: 601-206-2900 or Toll Free: 1-800-884-3222 |
| Order Claim forms | Order from Printer OR State Medical Association: 601-354-5433 |
| PASRR | Tracy Brewster: 601-359-9515 |
| Payments to Division of Medicaid (by beneficiaries) | (Third Party Recovery) Jim Ladner: 601-359-9553 or Jacqueline McGee: 601-359-9552 |
| Payroll (employees) | Vickie Robinson: 601-359-6072 |
| Perinatal High Risk Management (PHRM) | Janie Hobbs: 601-359-5535 |
| Pharmacy calls | Pharmacy Bureau: 601-359-5253. Director: Judith Clark |
| Physical Therapy for Adults (21 & over) | Pamela Wolfe: 601-359-9136 |
| Physical Therapy for Children (Ages 0-21) | Expanded Mississippi Cool Kids Services 601-359-6150 |
| Physician Assistants | Temikia Stone: 601-359-5168 |
| Physician Services | Temikia Stone: 601-359-5168 |
| Plans of Care for Children | Stacey Bogan: 601-359-2046, Sherrell Wright-Woods: 601-359-5570 |
| Podiatrists | Temikia Stone: 601-359-5168 |
| Policy Division | Patsy Crews: 601-359-5250 |
| Pre certification for Hospital | ACS: 601-206-2900 or Toll Free: 1-800-884-3222 |
| Print Out of Medicaid $ spent on beneficiary for the year | ACS: 601-206-2900 or Toll Free: 1-800-884-3222 |
| Prior Authorization / Air Ambulance | Pamela Wolfe: 601-359-9136 / Myrtle Wright: 601-359-6444 |
| Prior Authorization / Extended Visits for Children | Jeanette Williams: 601-359-6138 |
| Prior Authorization / Eyeglasses | Pamela Wolfe: 601-359-9136 / Myrtle Wright: 601-359-6444 |
| Prior Authorization / Hearing Aids | Charleston Green: 601-359-3401 |
| Prior Authorization / Psych Evals for Children | Tamatha Byars: 601-359-6122. Mental Health Services 601-359-9545 |
| Prior Authorizations / Dental | LaToya Hamilton: 601-359-6307 or Bertha Williams: 601-359-5139 |
| Privacy Officer | Medgar Austin: 601-359-9501 |
| Private Duty Nursing | Pam Commander: 601-359-9524 |
| Program Integrity | Director, Carlis Faler: 601-576-4132. Administrative Assistant, Emma L. Redding: 601-576-4129 |
| Provider Agreement | ACS: 601-206-2900 or Toll Free: 1-800-884-3222 |
| Provider Appeals | Valerie Henry: 601-576-4169 |
| Provider Audit | Director, Carlis Faler: 601-576-4132. Administrative Assistant, Emma L. Redding: 601-576-4129 |
| Provider checking eligibility of patient | ACS: 601-206-2900 or Toll Free: 1-800-884-3222 |
| Provider Enrollment Concerns / Complaints (Only after ACS has been notified) | 601-359-6133. ACS: 601-206-2900 or Toll Free: 1-800-884-3222. |
| Provider Enrollment Numbers | ACS: 601-206-2900 or Toll Free: 1-800-884-3222 |
| Provider Hearings | Shirley Liberto: 601-359-9152 |
| Provider Manual (request for additional copies) | ACS: 601-206-2900 or Toll Free: 1-800-884-3222 |
| Providers with questions | ACS: 601-206-2900 or Toll Free: 1-800-884-3222 |
| PS&R | Charissa Wilson: 601-359-1377 |
| Psychiatric Hospitals | Charlene Hobson: 601-359-6503 |
| Psychiatric Residential Treatment Facilities | Kimberly Sartin 601-359-6630 |
| Psychiatry | Bureau of Mental Health 601-359-9545 |
| QMB | Eligibility: 601-576-4111 |
| Radiology Services | Temikia Stone: 601-359-5168 |
| Received letter stating not eligible for SSI but may be eligible for Medicaid | Eligibility Division: 601-576-4111 or Contact the appropriate Medicaid Regional Office |
| Reporting Fraudulent Claims | Toll Free 1-800-880-5920 |
| Requests for information or other data requests or MMIS file requests | Ben Henson: 601-359-6836 |
| Requirements for becoming a Rural Health Clinic Provider | Mississippi State Dept. of Health: 354-7300 |
| Retroactive Benefits | Bureau of Eligibility: 601-576-4111 |
| Rural Health Clinics | Kimberly Funchess: 601-359-9571 |
| Rural Health Clinics - Reimbursement | Kimsey Whipps: 601-359-4040 |
| Social Security Administration | Contact the appropriate Social Security Regional Office |
| Speech Therapy for Adults (21 & over) | Pamela Wolfe: 601-359-9136 |
| Speech Therapy for Children | Expanded Mississippi Cool Kids Services 601-359-6150 |
| SSI Check not received | Social Security - 1-800-772-1213. |
| State Plan Amendments | Virginia McCardle: 601-359-6310 or Emily Thompson: 601-359-4122 |
| Statistical Information | Ben Henson: 601-359-6836 |
| Status of Claims | ACS: 601-206-2900 or Toll Free: 1-800-884-3222 |
| Swing Bed | Kimberly Funchess: 601-359-9571 |
| System Manager | Rita Rutland: (601)576-4147 |
| TANF | Dept. of Human Services (DHS): 601-359-4500 or Toll Free: 1-800-345-6347 |
| Telephone hearing regarding denied Medicaid/Cut off Medicaid | Appropriate RO or Louise Mack 601-359-6085 |
| Telephone Hearings for Reduction in Services | Emily Thompson: 601-359-4122 |
| Third Party Recovery (TPL) | Director, Shirlean Smith 601-359-6110. Margaret Robinson 601-359-6113. |
| Training Room (Suite 804) | 601-359-6192 |
| Transplants | Tina Bennett: 601-359-6049 or Kimberly Funchess: 601-359-9571 |
| Trusts | Evelyn May: 601-576-4110. Attorney: 601-359-5552. |
| Unpaid Hospital / Medical Bills | Provider and Beneficiary Relations: 601-359-6133 |
| Verify employment | Vickie Robinson: 601-359-6072 or Victoria Patton: 601-359-6533 |
| Verify Medicaid Eligibility | ACS: 601-206-2900 or Toll Free: 1-800-884-3222 |
| Waivers - Home & Community Based | HCBS Division: 601-359-6141 |
| Waivers - Home & Community Based | HCBS Division: 601-359-6141 |
| Watts Line for Medicaid | 1-800-4212408 |
| Wellness Program | Tina Bennett: 601-359-6049 |
| Worker's Compensation | Rachel Shinard: 601-359-6640 |